Key Capabilities
User Research & Insights
I excel at using qualitative and quantitative research methods to deeply understand user needs, behaviours, and pain points. I then translate these insights into compelling service design solutions.
I am proficient in a wide range of service design tools and techniques, including journey mapping, service blueprinting, and usage analytics.
Service Ideation & Prototyping
I am highly skilled at rapidly ideating, prototyping, and testing new service concepts, incorporating feedback to iteratively refine the designs. I have created a number of prototypes using Figma, Miro, HTML and good old pen and paper.
Service Delivery & Implementation
I work closely with cross-functional teams to ensure smooth service delivery and successful implementation, providing hands-on support throughout the process.
Stakeholder Engagement
I am an excellent communicator and collaborator, able to engage diverse stakeholders, facilitate workshops, and build consensus around service design decisions.
